A fire in a key British Telecom building in June caused major disruption to internet services affecting businesses, homes and public bodies. This included the Housing Executive which saw its website and a number of systems go down after the blaze.
One of our clients websites was also disrupted with customers unable to access these services.
Haywyre were quick to respond with a disaster recovery plan, creating emergency holding pages for key website areas to inform customers about issue and that normal service would resume as quickly as possible. Staff worked through out the day and into the night to enable our client to keep customers up to date.
As soon as the services was available Haywyre reacted quickly to ensure that all the application processes were up and running and the regular customer service could be resumed.