The Staffy Trail App Privacy Policy
Haywyre LLP ("we," "us," or "our") operates the Staffy Trail App on behalf of Visit Staffordshire. We are committed to protecting your privacy.
This Privacy Policy explains what minimal data we collect, how it is used, and how you can manage your data.By using the app, you agree to the collection and use of information in accordance with this policy.
1. Data We Collect and Why
We only collect the absolute minimum data required to provide a functional and reliable experience on the trail.
- Account Credentials (Email Address / User ID): When you create an account, we collect your email address. This is strictly used for App Functionality and Account Management so you can securely log in, save your trail progress, and sync your data. It is not used for external marketing purposes.
- Coarse Location Data: The app processes your device's general location to display your position relative to the sculptures on the trail map. This data is handled locally on your device. We use aggregated, non-identifiable regional data for Analytics to understand overall participation trends in Staffordshire and Stoke-on-Trent.
- Product Interactions (Codes entered): We track the 4-digit codes you enter in the app strictly to fulfill the App Functionality of unlocking the digital sculptures and points of interest for your personal gallery.
2. Data Sharing and Third Parties
- No Commercial Sharing: We do not sell, lease, trade, or share your personal data with third-party advertisers or external marketing platforms.
- Service Providers: Your account data is securely stored using standard cloud database infrastructure solely to keep the app functional.
3. Data Security
Your data is protected using industry-standard encryption methods while in transit and at rest. We take all reasonable precautions to protect your personal information from unauthorised access.
4. Account Deletion and Data Retention:
We keep your data only for as long as your account remains active to preserve your trail history. You have the right to delete your account and all associated data at any time.
How to Request Account and Data Deletion:
If you wish to permanently delete your account and erase your progress, you can submit a manual request:
- By Email: Send an email to info@haywyre.co.uk with the subject line "Staffy Trail Account Deletion Request."
- Please provide the specific email address associated with your app account.
Note: Account deletion requests are fully processed within 7 business days. Once your account is deleted, your unlocked trail items and progress cannot be recovered.
5. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our app's features or legal requirements. Any updates will be posted directly on this page with an updated revision date.
6. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at systems@haywyre.co.uk