Privacy Policy
Introduction
Welcome to Haywyre’s privacy policy. Haywyre respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy policy is tailored to align fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the modern consumer statutory updates mandated by the Data (Use and Access) Act 2025.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Haywyre collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Haywyre is the controller and responsible for your personal data (collectively referred to as “Haywyre”, “we”, “us” or “our” in this privacy policy).
We have appointed a data protection manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights or formal statutory complaints, please contact the data privacy manager using the details set out below.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
If you have any questions about this privacy policy, our privacy practices, or if you wish to file a formal data protection complaint under your legal rights, please contact our data privacy manager in the following ways:
Full name of legal entity: Haywyre LLP.
Email: address : hello@haywyre.co.uk
Postal address: Chartwell House, 5 St Paul’s Square, Burton on Trent, England, DE14 2EF.
Telephone number: 44 (0)7476 916764.
Statutory Complaint Response Timeline
In accordance with the Data (Use and Access) Act 2025 internal complaint handling frameworks, we will officially acknowledge any formal privacy complaint submitted to us within thirty (30) days and provide a comprehensive final response without undue delay.
You retain the right to make a complaint at any time to the Information Commission (the statutory UK supervisory authority for data protection issues, formerly known as the ICO). We would, however, appreciate the chance to deal with your concerns internally before you approach the Information Commission, so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review to remain compliant with evolving statutory frameworks. This version was updated and structural controls updated in February 2026.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous or fully anonymised data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data
includes first name, maiden name, last name, and username or similar identifier. - Contact Data
includes billing address, delivery address, email address and telephone numbers. - Technical Data
ncludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other network or device identifier technology on the systems you use to access this website. - Usage Data
includes information about how you use our website, products and services. - Marketing and Communications Data
includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions.
You may give us your Identity and Contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you purchase services, request marketing, enter a promotion or survey, or submit feedback to us. - Automated technologies or interactions.
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see Section 4 ("Cookies") regarding statutory consent exemptions applied under modern UK rules. - Third parties or publicly available sources.
We will receive personal data about you from various third parties and public sources including Technical Data from analytics providers such as Google based outside the UK and EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your explicit consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
b. Usage
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a distinct product/service purchase, operational transaction or service experience.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. In accordance with modern UK statutory frameworks, certain low-risk non-intrusive processing operations—including strictly necessary cookies, baseline first-party web analytics, web security, and core user preferences—are exempted from strict web-banner pop-up consent mechanisms. If you completely disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function properly.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
5. Disclosures of your personal data
We may share your personal data with internal and external third parties (as outlined in the Glossary) or third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. International transfers
Where personal data is transferred outside the United Kingdom, we ensure a similar degree of protection is afforded to it. In accordance with the UK statutory Data Protection Test established under current data regulations, data transfers to international destinations or global cloud infrastructure (such as US-based service analytics software platforms) are authorized provided that the destination country operates data protection standards that are not materially lower than those established within the United Kingdom.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8. Data retention
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for statutory tax and liability purposes. In some circumstances you can ask us to delete your data, or we may fully anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have comprehensive rights under UK data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or object to processing, as well as the right to withdraw consent.
Statutory Search Proportionality & "Stop the Clock" Protocols
When you submit a Data Subject Access Request (DSAR), searches executed by Haywyre LLP are governed by a standard of **reasonableness and proportionality**. Furthermore, under current statutory frameworks, if we require identification confirmation or clarification regarding the specific scope of the request, Haywyre LLP reserves the right to formally "stop the clock" (pause the statutory 1-month response window) until the necessary information is reasonably provided by the applicant.
You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive or excessive.
10. Glossary
Lawful Basis
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We ensure we consider and balance any potential impact on you before we process your data.
- Performance of Contractmeans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
External Third Parties
- Service providers (acting as processors) based in the UK or EU who provide IT, cloud application hosting, and system administration services.
- Professional advisers (acting as processors or joint controllers) including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other administrative authorities based in the United Kingdom who require reporting of processing activities in specific regulatory circumstances.
Detailed Breakdown of Legal Rights
You have the statutory right to:
- Request access to your personal data
This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it, subject to statutory proportionality criteria. - Request correction of the personal data that we hold about you.
This enables you to have any incomplete or inaccurate data we hold about you corrected. - Request erasure of your personal data.
This enables you to ask us to delete or remove personal data where there is no valid legal reason for us continuing to process it. - Object to processing of your personal data
where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. - Request restriction of processing of your personal data.
This enables you to ask us to suspend the processing of your personal data in scenarios where you want us to establish accuracy, where our use is unlawful but you oppose erasure, or where you need us to hold data to establish or defend legal claims. - Request the transfer of your personal data
to you or to a third party in a structured, commonly used, machine-readable format. - Withdraw consent
at any time where we are relying on consent to process your personal data.